Privacy,
in plain English.

1. Who we are

JKW Marketing Agency provides website design, social media management and related marketing services. JKW Marketing Agency is the controller of personal information described in this policy.

For questions, requests or complaints about your personal information, please use the enquiry form on our Contact page.

2. Information we collect

We may collect information you provide directly, including your name, business name, email address, telephone number, service interests, project details and the contents of messages you send us.

If you become a client, we may also process information needed to manage the project, provide services, issue invoices, keep business records and communicate with you.

Our website may receive basic technical information such as IP address, browser type, device information, referring pages and security logs. If optional analytics or marketing tools are introduced, they will be explained and handled through appropriate cookie controls.

3. How and why we use information

We use personal information to respond to enquiries, prepare proposals, take steps requested before entering a contract, deliver agreed services, provide support, maintain business and financial records, protect our website and improve our services.

Our lawful bases may include taking steps at your request before a contract, performing a contract, complying with legal obligations, pursuing legitimate interests in operating and protecting our business, and consent where required.

We will only send optional electronic marketing where permitted by law. You can unsubscribe or withdraw consent at any time.

4. Cookies and analytics

Essential technologies may be used where necessary to operate, secure or provide the website. Optional analytics, advertising or similar cookies will not be used without the consent required by law.

If these tools are added, the cookie information and consent choices will be updated to identify their purposes and providers.

5. Who we share information with

We may share information with trusted suppliers that help us provide hosting, email, file storage, website, accounting, analytics or other business services. We may also share information with professional advisers, regulators, law enforcement or other parties where required or permitted by law.

We do not sell personal information.

6. International transfers

Some suppliers may process information outside the UK. Where this happens, we take reasonable steps to ensure an appropriate legal transfer mechanism and safeguards are in place, such as UK adequacy regulations or approved contractual protections.

7. How long we keep information

We keep information only for as long as reasonably necessary for the purpose it was collected, including responding to enquiries, providing services, resolving disputes and meeting legal, tax and accounting requirements.

Enquiry records are normally reviewed after 24 months without further contact. Client and financial records may be kept for up to six years where required for business, legal or tax purposes. We may retain information for longer where a legal claim, dispute or regulatory requirement applies.

8. Your data protection rights

Depending on the circumstances, you may have rights to be informed, access your information, correct inaccurate information, request erasure, restrict processing, object to processing, receive certain information in a portable format and withdraw consent.

Some rights are subject to legal conditions and exemptions. We may need to confirm your identity before completing a request. You will not normally be charged for exercising your rights.

9. Complaints

Please contact us first if you have a concern so we can try to resolve it.

You also have the right to complain to the Information Commissioner’s Office, the UK supervisory authority. Visit ico.org.uk/make-a-complaint or call 0303 123 1113.

10. Security, children and updates

We use reasonable organisational and technical measures designed to protect personal information. No online system is completely secure, so information should not be sent through the website if a more secure method has been agreed.

Our services are intended for businesses and are not directed at children. We may update this policy when our services, suppliers or legal obligations change. The latest version will remain available on this page.